Dubai Electrical energy and Water Authority (DEWA)’s use of the newest disruptive applied sciences, together with generative synthetic intelligence (AI) and ChatGPT, has promoted its excellence in offering a number one value-added expertise that enhances stakeholders’ happiness.
For the reason that introduction of Rammas, DEWA’s digital worker that makes use of synthetic intelligence (AI) in 2017 and utilizing Rammas that’s powered by generative AI and supported by ChatGPT, in April 2023, Rammas has dealt with over 9.6 million enquiries since its launch till the tip of the primary half of 2024.
Buyer satisfaction with Rammas reached 95% in H1 2024.
“DEWA is the primary utility worldwide and the primary UAE authorities entity to make use of generative AI to interact with clients and reply to their enquiries,” stated Saeed Mohammed Al Tayer, MD and CEO of DEWA.
Rammas, supported by ChatGPT, has a superior skill to work together with customers and higher perceive their wants and enquiries. It may possibly study, perceive, and analyse buyer enquiries based mostly on obtainable information and knowledge, enabling immediate and correct responses.
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